FAQ
Do you have a physical store? Can I order during weekdays?
Kind of! We have our own brick and mortar space located in the heart of Central! But we are not a cafe, so we're afraid you won't be able to eat here.
We have recently opened our doors for both weekdays and walk-ins and we welcome you to visit us. But we do cap production each day, so pre-ordering is the best way to ensure that you will get your order!
How do I order?
Please head over to our "Pre-Order" page, you will be able to select your item and which date you'd like it on. There is limited inventory each day and all orders are on a first come first serve basis. Orders are confirmed once payment is made. Please make payment within 24 hours or your slot will be given to the next customer.
Can I get my order individually packaged?
Yes, you can, however, we do charge a flat fee of HK$50 to the order for 10 or more items, in an effort to reduce waste and help the environment.
What payment do you accept?
This will be a cashless transaction! We accept Credit Card (Online only), PayMe and FPS. You will be given instructions at the end of your order.
We also take Cash and Octopus Payments in-store.
Can I cancel my order?
As we make everything from scratch (and donuts are made 24-36 hours ahead) and will need to plan the orders ahead, we will not be able to take any cancellations or amendments within 48 hours of your pick up. If something comes up and you cannot make it - please do let us know 2 days in advance (before your allocated time).
Are you licensed?
Yes, we are. If you need additional details or the license number - please contact us.
What’s in the donut?
Our donuts are made with love and our secret combination of flour, yeast, eggs and dairy. The glazes and frosting will vary but will contain full cream milk.
Are your donuts vegetarian?
Yes, they are if you’re lacto-ovo vegetarian! The only “animal” products we use are milk and eggs. Psst, we also use vegetable oil (which contains soy!!).
I have a nut allergy. Are your donuts safe to eat?
The donut itself doesn't contain nuts but as we are operating in an open-shared kitchen, we cannot guarantee that cross-contact with peanut-containing products will not occur. Please, if you are allergic to any type of nuts, avoid purchasing ! Your health and safety is extremely important to us !
What’s in the brownies?
The brownies have a special ratio of cocoa powder, chocolate chips, flour, butter and eggs. For toppings we do use peanut butter, so please if you have any allergies, please resist the temptation !
Do you deliver?
Yes, we do. We have partnered with Gogovan to make our deliveries. Please note that during the summer, the temperature and humidity in Hong Kong will most definitely affect the products. We always ask for drivers and that it's placed in an airconditioned car but we cannot guarantee that this is always the case.
*As they are a third-party vendor, we cannot guarantee the quality after it leaves our kitchen.
Deliveries are sent out of our kitchen at 1pm and depending on your location, it can take anywhere from 30 minutes to an hour and a half to deliver (also on the basis that a driver picks up as soon as requested).
Have more questions?
Drop us a line! We love a good chat:)